Privacy Policy

Last updated: December 28, 2024

Longtou, LLC ("Company", "we", "us", or "our") operates ReelsVPN ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Account Information

When you create an account, we collect:

  • Email address
  • Name (if provided)
  • Organization name (if applicable)
  • Authentication tokens and session data

Payment Information

We use Stripe to process payments. When you subscribe, Stripe collects your payment card information directly. We do not store your full credit card number on our servers. We receive from Stripe:

  • Billing address
  • Last four digits of your card (for display purposes)
  • Payment status and transaction history

Usage Information

To provide and bill for our Service, we collect:

  • Bandwidth consumed: Total data transferred through your connection keys
  • Connection timestamps: When your connection keys connect and disconnect
  • Server assignments: Which VPN servers your keys are assigned to

What We Do NOT Collect

We are committed to your privacy. We specifically do not collect or log:

  • Browsing history: We do not monitor or record the websites you visit
  • DNS queries: We do not log domain name lookups
  • Traffic content: We do not inspect or store the content of your communications
  • Original IP addresses: We do not log your originating IP address when you connect

Technical Information

When you visit our website, we may automatically collect:

  • Browser type and version
  • Device type
  • Pages visited on our marketing site

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process payments and manage your subscription
  • Enforce bandwidth limits and subscription tiers
  • Communicate with you about your account and the Service
  • Respond to customer support requests
  • Detect and prevent abuse, fraud, and violations of our Terms of Service
  • Improve and optimize the Service
  • Comply with legal obligations

3. How We Share Your Information

We may share your information with:

  • Payment Processors: Stripe processes your payment information directly under their own privacy policy
  • Infrastructure Providers: We use cloud hosting services to operate our VPN servers. These providers do not have access to your personal information or traffic
  • Legal Requirements: We may disclose information if required by law, subpoena, or court order

We do not sell your personal information to third parties.

4. Law Enforcement Requests

If we receive a valid legal request (such as a subpoena or court order), we can only provide information that we actually possess:

  • What we can provide: Account information (email, name), subscription status, aggregate bandwidth usage, connection timestamps
  • What we cannot provide: Browsing history, DNS queries, traffic content, or originating IP addresses—because we do not collect this information

5. Data Retention

  • Account data: Retained until you request deletion of your account
  • Usage records: Detailed usage logs are retained for 90 days for billing dispute purposes, then aggregated or deleted
  • Payment records: Retained as required by law and for accounting purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption in transit using TLS for web traffic
  • Encrypted VPN connections (Shadowsocks with ChaCha20-Poly1305)
  • Secure database connections
  • Access controls and authentication for our infrastructure

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct your account information
  • Deletion: Request deletion of your account and associated data
  • Cancellation: Cancel your subscription at any time

To exercise these rights, please contact us at [email protected].

8. Cookies

We use cookies for:

  • Session management: Essential cookies to keep you logged in
  • Security: Cookies to prevent cross-site request forgery and other attacks

We do not use third-party tracking cookies or advertising cookies. You can disable cookies in your browser settings, but this may affect your ability to use the Service.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

10. International Users

Our Service is operated in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using the Service, you consent to the transfer of your information to the United States and the application of United States law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Longtou, LLC
Email: [email protected]